Conditions of Use

Last updated: September 25, 2020

Welcome to My Connection Hub. TW Vending Inc., d/b/a TurnKey Corrections (“TurnKey”) and/or its affiliates (collectively, "My Connection Hub") provide website features and other products and services to you when you visit or shop at MyConnectionHub.com, use My Connection Hub products or services, use My Connection Hub applications for mobile, or use software provided by My Connection Hub in connection with any of the foregoing (collectively, "My Connection Hub Services"). By using My Connection Hub, you agree to and accept these Conditions of Use. Please read them carefully.

We offer a wide range of My Connection Hub Services, and sometimes additional terms may apply. Specifically, your use of My Connection Hub Services is made possible by and strictly subject to that certain Jail Services Agreement by and between this Facility and TurnKey, and by accepting these Conditions of Use, you are agreeing that all terms and conditions contained in that Jail Services Agreement shall apply to you and to your use hereunder. Further, when you use My Connection Hub Services, you also will be subject to the guidelines, terms and agreements applicable to each specific My Connection Hub Service, or the service terms of third party vendors (collectively, the "Service Terms"). If these Conditions of Use are inconsistent with any Service Terms, and so long as you have been made aware of those specific Service Terms, those Service Terms will control.

PRIVACY

Please review our Privacy Notice, which also governs your use of My Connection Hub Services, to understand our privacy practices.

ELECTRONIC COMMUNICATIONS

When you use any My Connection Hub Service, or send e-mails to us, you are communicating with us electronically. In return, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through the other My Connection Hub Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PAYMENT CARDS

Payment instructions for Visa, MasterCard, and Discover may be entered on MyConnectionHub.com. Such payment instructions are subject to any Service Terms as well as the terms of service of the card issuer. MyConnectionHub.com cannot accept payment instructions for any other cards or other methods of payment at this time.

TIME FRAME FOR SUBMISSION OF PAYMENT INSTRUCTIONS

Payment instructions on MyConnectionHub.com are processed immediately, and will appear on statement as MyConnectionHub.com. Funds deposited at a facility for use by a third party/resident are available immediately, and product purchased for a third party/resident will generally be delivered within seven (7) days of the purchase. Any error in fulfillment, packaging, or delivery of product purchased for a third party/resident must be resolved directly with TurnKey.

FEES

My Connection Hub charges a flat processing fee for each payment instruction processed by MyConnectionHub.com. My Connection Hub reserves the right to change the amount of the processing fee at any time, without notice to users. The processing fee will be displayed prior to processing the payment instructions, and the user may choose not to process the payment instructions if the fee is unsatisfactory. Processing of any payment will signify acceptance of such fee.

TRADEMARKS

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any My Connection Hub Service are trademarks or trade dress of My Connection Hub. My Connection Hub's trademarks and trade dress may not be used in connection with any product or service that is not My Connection Hub's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits My Connection Hub. All other trademarks not owned by My Connection Hub that appear in any My Connection Hub Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by My Connection Hub, but whose rights in such trademarks must not be infringed.

INTELLECTUAL PROPERTY

One or more protected pieces of intellectual property apply to the My Connection Hub Services and to the features and services accessible via the My Connection Hub Services. Portions of the My Connection Hub Services operate under intellectual property licenses. All use of the My Connection Hub Services is subject to the protections of the applicable intellectual property laws and regulations.

ACCESS

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, My Connection Hub or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable access and make personal and non-commercial use of the My Connection Hub Services. This access does not include any resale or commercial use of any My Connection Hub Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any My Connection Hub Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by My Connection Hub or its licensors, suppliers, publishers, rightsholders, or other content providers. No My Connection Hub Service, nor any part of any My Connection Hub Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of My Connection Hub. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TurnKey or My Connection Hub. You may not use any meta tags or any other "hidden text" utilizing TurnKey’s or My Connection Hub's name or trademarks. You may not misuse the My Connection Hub Services. You may use the My Connection Hub Services only as permitted hereunder and as by law. The access granted by My Connection Hub terminate if you do not comply with these Conditions of Use or any Service Terms.

YOUR ACCOUNT

If you use any My Connection Hub Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. You are responsible for all efforts to deposit money into your account and for all withdrawals therefrom. You will be provided information as to the deposits and withdrawals into and from your account, and should immediately report any suspicious activity to the facility administrator. If you are under 18, you may use the My Connection Hub Services only with involvement of a parent or guardian. My Connection Hub reserves the right to refuse service, terminate accounts, remove or edit content, or cancel instructions/orders, at its sole and absolute discretion. If you use any My Connection Hub Service, you agree that My Connection Hub reserves the right to use all such use for its marketing, advertising and product development purposes, at its sole discretion.

SYSTEM ABUSE

Access to My Connection Hub is a privilege and not a right. Any individual who abuses the privilege may lose access to the My Connection Hub Services.

Such abuse can be defined as, but is not limited to, illegal activity, improper or malicious use of equipment, or fraud. The account holder is fully responsible for any funds deposited which are derived from fraudulent activity. Any resident who benefits from the deposit and use of fraudulently obtained funds shall be unable to use any service offered by My Connection Hub Services at any correctional facility using My Connection Hub until such time as My Connection Hub and the correctional facility are fully reimbursed. Accounts may be frozen and amounts contained therein may be confiscated as a means toward remedying any wrongdoing, and residents may be terminated and/or blocked from My Connection Hub Services at any time if the system or the privilege of access to the system is abused. If your account has been frozen for any reason, no refunds will be issued. Your use of My Connection Hub Services is your agreement that all funds you receive into or otherwise hold in your account are subject to confiscation by TurnKey for the purposes of reimbursing TurnKey for any deposits into your account which are claimed to have been deposited wrongly or fraudulently.

RETURNS AND REFUNDS

My Connection Hub does not accept returns of physical products that you purchase for a third party/resident. Returns may, at My Connection Hub's discretion, be accepted for physically defective products you purchase, reasonable wear and tear excepted, and if the physically defective product is timely returned to My Connection Hub. No refunds will be given for such defective product, and replacement of the defective item will be the only remedy provided. No refunds will be given for payment instructions processed.

PRODUCT DESCRIPTIONS

My Connection Hub attempts to be as accurate as possible. However, My Connection Hub does not warrant that product descriptions or other content of any My Connection Hub Service is accurate, complete, reliable, current, or error-free.

My Connection Hub SOFTWARE

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with My Connection Hub Services (the "My Connection Hub Software"). It is not part of the My Connection Hub Services to safeguard against any interruption- and latency-free end-to-end connection between different users of the software. You acknowledge that the My Connection Hub Services may be unavailable or include latency from time to time due to technical difficulties or due to causes beyond the reasonable control of My Connection Hub. Additionally, you hereby acknowledge that the end-to-end connection between different users of the software is dependent on your internet connection to the data center as well as your use of hardware and software (e.g. kiosk, PC, operating system) in compliance with system requirements for the software, all of which shall not be included in the My Connection Hub Services provided by My Connection Hub and shall be your responsibility.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE MY CONNECTION HUB SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE MY CONNECTION HUB SERVICES ARE PROVIDED BY MY CONNECTION HUB ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW. UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW, MY CONNECTION HUB MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE MY CONNECTION HUB SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE MY CONNECTION HUB SERVICES, YOU EXPRESSLY AGREE THAT YOUR USE OF THE MY CONNECTION HUB SERVICES IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, MY CONNECTION HUB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MY CONNECTION HUB DOES NOT WARRANT THAT THE MY CONNECTION HUB SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE MY CONNECTION HUB SERVICES, MY CONNECTION HUB'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM MY CONNECTION HUB, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MY CONNECTION HUB WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY MY CONNECTION HUB SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY MY CONNECTION HUB SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

APPLICABLE LAW

By using any My Connection Hub Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the State of Wisconsin, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and My Connection Hub.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your use of My Connection Hub Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

CUSTOMER SERVICE POLICY

Customer service is available on MyConnectionHub.com via our contact page at https://secure.MyConnectionHub.com/contact/Contact.aspx link. Our customer service hours of operation are Monday thru Friday, 8:30 AM to 4:30 PM, Central Time. We will reply to customer service requests made by email within one (1) business day.

OUR ADDRESS

TurnKey Corrections 3329 Casey St., River Falls, WI 54022 USA http://www.MyConnectionHub.com

HOW TO SERVE A SUBPOENA

If you have a subpoena to serve on My Connection Hub, please note that My Connection Hub does not accept service via e-mail or fax and will not respond to the subpoena. All subpoenas must be properly served on MyConnectionHub.com, preferably by mailing the subpoena to our main office. Please find below the address for our main office:

TurnKey Corrections, Attn: Legal Department – Subpoena, 3329 Casey St., River Falls, WI 54022 USA.

Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used for purchases, IP address and complete time stamp.
715-636-0411

ADDITIONAL My Connection Hub SOFTWARE TERMS:

Use of the My Connection Hub Software. You may use My Connection Hub Software solely for purposes of enabling you to use and enjoy the My Connection Hub Services as provided by My Connection Hub, and as permitted by the Conditions of Use, these Software Terms and any applicable Service Terms. You may not incorporate any portion of the My Connection Hub Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the My Connection Hub Software or otherwise assign any rights to the My Connection Hub Software in whole or in part. You may not use the My Connection Hub Software for any illegal purpose. We may cease providing any My Connection Hub Software and we may terminate your right to use any My Connection Hub Software at any time. Your rights to use the My Connection Hub Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain My Connection Hub Software that are specifically identified in related documentation may apply to that My Connection Hub Software (or software incorporated with the My Connection Hub Software), and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any My Connection Hub Service is the property of My Connection Hub or its software suppliers and protected by United States and international copyright laws.
Use of Third Party Services. When you use the My Connection Hub Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
No Reverse Engineering. You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the My Connection Hub Software, whether in whole or in part, or create any derivative works from or of the My Connection Hub Software.
Updates. In order to keep the My Connection Hub Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
Export Regulations; Government End Users. You must comply with all export and re-export restrictions and regulations of the Department of Commerce and other United States agencies and authorities that may apply to the My Connection Hub Software. If you are a U.S. Government end user, we are licensing the My Connection Hub Software to you as a "Commercial Item" as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the My Connection Hub Software are the same as the rights we grant to all others under these Conditions of Use.